October 4, 2014 I am currently a patient of Amber, Physical Therapist. I’m writing this letter regarding Amber’s treatment over the past several months. I have been an amputee for the past forty plus years. During that time I was very active and involved in coaching high school sports, founder of a baseball camp, played softball, baseball, football, and golf. I only mention these activities to help understand my meaning of being active.When I first met Amber I was struggling to make transfers from my bed to wheelchair and needed her assistance to try and stand with her aid and the walker. After a few visits she talked with me about setting some goals. At the time I was quite depressed, I hadn’t walked for approximately two years and really didn’t feel like setting any goals. Amber and I went through the process of goal setting and most of the goals seemed attainable. However, when Amber included wearing and walking with my prosthesis I just couldn’t see that happening ever again, partly because of my physical issues but also a lack of desire. Although the road toward recovery had its bumps along the way Amber’s technique of treatment not only strengthen me physically but also helped create a renewed desire to walk and golf once again. Through her efforts to get me to work a little harder and her encouragement “you will walk again”, I recently received a new prosthesis and have begun the process, I’m walking again! Thank you for sending Amber. Sincerely MRHHC Patient                              

“Aide Franzie is a nice lady who is focused on her job, does it well and does not get distracted.” – Sara, Case Manager

Patient J.S.C. said she is very happy with Lucy as they struggled with a previous agency. She stated she calls the doctor at every visit and worked patiently figuring out the wound vac with the patient. The doctor also stated he has been very pleased with her care!

“I want you to know what excellent feedback we have been getting from the Prior Authorization Unit on RN Mary’s evaluations. Thank you so much for your hard work as we keep the referrals coming.”  – Sherri, Program Manager

“Carolyn is wonderful, warm, caring, informative and a great asset to your organization. She just made me want to do my exercise program to get better faster! Thank you!.” – Carol, Patient

“Jen has gone above and beyond her job responsibilities, she is so kind and has the patience of a saint! You are very lucky (as we are) to have such a nurse.”

“Coordinators Eileen and Kathleen at Medical Resources were able to cover shifts for an individual who cannot be left alone when worker from another agency had a last minute change in schedule. This individual has a complicated schedule and Coordinators at Medical Resources have been very reliable and timely in filling all the shifts with workers that consumer knows so he does not need to go without coverage.”

“Stacy went above and beyond the call to teach this patient. I will share this with my colleagues at the medical center. Your service is professional, you have great communication and follow through and went “out of the box” teaching and finding patient solutions.” – Kathleen

“Sonia has been the only coordinator to help them with finding homemakers for their clients. Sonia has done outreach on her own time to refer Cape Verdean applicants to Medical Resources. We can look forward to more business with Senior Home Care as a result of Sonia’s hard work.”  – Karen, Contracts Manager

“Sonia was able to provide Portuguese and Spanish speaking homemakers to some of their most challenging clients.” – Rosemary, Contracts Manager

“I want to commend Beatrice for a  job well done with one of our consumers and their family members. This case is particularly difficult as the family lives out of state. Beatrice handled the situation with poise and professionalism. I also want to add to that by  saying that  all your staff does a remarkable job as ESW very rarely has a concern about that services that Medical Resources provides.  Please let Beatrice and the rest of the staff know that we appreciate at the hard work and that it does not go unnoticed.” – Tina Marie, Contracts Manager